Crossroads Psychological Associates

FAQs

Frequently Asked Questions

 
 

How do I make an appointment?

All patients are seen on an appointment basis.  Each therapist schedules their own appointments.  They can be reached by calling the main number and then dialing their extension.  The exception is an appointment with one of our psychiatrists, Dr. Laura Renbaum, MD and Dr. David Band, MD; their appointments are scheduled through the front desk.  Please check in with the receptionist when you arrive for your appointment.

If You are unable to keep an appointment, please give your therapist 24 hours notice, so this time may be offered to another patient.  You will be charged a fee for any appointment you miss that you did not cancel within this time frame.

Emergencies do happen, so please let your therapist know of extenuating circumstances, and they will determine if a fee is warranted.

We do not follow the Howard County Schools closing schedule.  If weather conditions are bad, please check with your therapist regarding your appointment.

  • How do I contact my clinician?

    Telephone: 410/964-0425

    • Receptionist/Front Desk ext. 0

    • Thomas W. Stacy, Phd ext.15

    • David A. Gold, PhD ext.16

    • Stephen J. Gaeng, PhD ext.12

    • Ana Garcia-Fernandez, PsyD ext.51

    • Laura C. Renbaum, MD ext.17

    • Bill Ray, LSCW-C ext.19

    • Matt Otto, MS ext. 20

    • David M Band, MD ext. 22

    • Brenda L. May, LCSW-C ext. 21

    • Jessica Fitzpatrick ext. 10

    Telephone Calls

    Please leave your messages with your therapist on their individual voice mail, or for non-clinical questions, at the front desk by dialing "0". They will return your call at their earliest opportunity.”

    Office Hours

    The business office is open Monday-Thursday 8AM-7PM, Friday 8AM-4PM, every other Saturday 9AM-1PM. If no one is at the front desk when you arrive for your appointment, please wait and your therapist will come out to greet you in the waiting room.

  • How do I choose a Therapist?

    As with most things in this field, there is no one right straightforward answer to that question.  However, the most important factor in selecting a therapist is choosing someone with whom you (and if applicable, your son or daughter) feel comfortable.  Many competent, well-trained, and skilled psychologists, social workers and counselors are available, but not everyone is going to be the right fit for every person or every family.  It is worthwhile to invest some time and effort in getting a good referral and especially in interviewing a few different therapists, and picking the one whose style feels most comfortable to you.  When you first meet a therapist, you probably should be interviewing each other.

  • What are the differences among psychiatrists, psychologists, social workers and therapists?

    A psychiatrist is a medical doctor who is trained in treating mental health issues and mood disorders with medication.  The general term for a professional who treats individuals by talking and listening, and through applying learning theory, is a therapist.  Usually when we say therapist or psychotherapist, we are referring to a psychologist, social worker or counselor.  Technically, however, a therapist can be anyone with a high school diploma; anyone can call himself or herself a therapist.  Therefore, when selecting a therapist, it is a good idea to learn about each candidate's background, credentials and training. 

    Psychologists, social workers and counselors are all licensed professionals.  This means that they have a certain degree of training, they have demonstrated their proficiency in these techniques, they adhere to a professional code of ethics, and they are required to participate in significant continuing education.  Although there is a great deal of overlap, there are differences among psychologists, social workers and counselors.  A psychologist is someone who has earned a doctoral level degree in psychology, and who has become licensed in providing psychological services to the public.  Psychologists are specifically trained in treating patients through psychotherapy, by listening to them, talking to them, and applying different learning, cognitive and personality theories to help intervene and promote change.  In addition, most psychologists are specifically trained in research and are probably the best consumers of scientific psychological studies, and are best prepared to try to apply these research findings to their practice with patients.  Another factor that separates psychologists from counselors and social workers is psychological testing.  Although there are exceptions, (some counselors and school psychologists) psychologists are the only professionals who are specifically trained in administering, scoring and interpreting psychological tests.  These tests include personality assessments, cognitive or intellectual assessments, and other more specific tests such as those to provide or rule out a specific diagnosis.  They also administer an array of academic and vocational assessments. 

    Social workers have earned a master’s degree. Like psychologists, they receive training in individual, group, marriage and family therapies. They also work with schools and other community resources in treatment with their patients and families.

  • Will I be charged for a same day cancellation?

    If you are unable to keep an appointment, please give your therapist 24 hours notice, so this time may be offered to another patient.  You will be charged a fee for any appointment you miss that you did not cancel within this time frame.

    Emergencies do happen, so please let your therapist know of extenuating circumstances, and they will determine if a missed appointment fee is warranted.

    We do not follow the Howard County Schools closing schedule.  If weather conditions are bad, please check with your therapist regarding your appointment.

  • How do I get my son or daughter to come to therapy?

    Children, especially teenagers, may be hesitant or downright oppositional about beginning therapy. Although no strategy is perfect, there are a few ideas that might make it easier to help your teenager get involved in therapy. Once you get your teenager into the therapist’s office, they will usually overcome their fear and resistance. If the teenager refuses to come into the office, your therapist can help you strategize to help them come into treatment. Sometimes, starting treatment with the family is the best way to engage the teenager. A teen may even want to interview different therapists themselves. This allows them some control over the process.”

  • What kind of contact and feedback will I have with my child's therapist?

    The therapist believes that communication within the family important. We take it as a given that parents will have contact with their child’s or teenager’s therapist. The therapist must determine when this communication undermines the trust developed between the therapist and patient. However, there are limits to this confidentiality. The therapist may break confidentiality if they are concerned about self harm, harm to others or if there is a question of child abuse.”

  • What if we have a crisis or emergency?

    In the case of a crisis or emergency, please call 911 or go to your nearest emergency room. You may also call our 24 hour emergency answering service toll-free at 866-962-9211.

  • What is the payment procedure?

    Every effort is made to keep the cost of counseling down.  Payment is due at the time of service.  Any other balance is due and payable upon receipt of a monthly statement, and a finance charge of 1.5% will be added monthly as necessary to the unpaid balance until the debt is paid out.  We do not accept assignment of insurance benefits as payment unless you have a prior arrangement with your therapist.  If you do have insurance coverage, we will be glad to file it for you as a courtesy.  The assignment of any benefits your policy allows will be made to the insured.  It is your responsibility to follow up with your insurance company if necessary.  Insurance does not always cover all treatment.  Many plans require pre-authorization and or treatment plans for mental health services for out-of-network providers. Please check with your insurance carrier.  You are responsible for providing the business office with your insurance information and updating any changes which occur during your treatment.

    We accept Visa, MasterCard, checks and cash.  For adolescents coming on their own, instead of sending a check, you may choose to keep a credit card on file.